After-Sales Team

AusBio's dedicated after-sales team consists of more than 50 field engineers, strategically depolyed across over 20 provinces nationwide.
We deliver comprehensive, professional support—including maintenance, repair, training and application solution upgrades, to a network of more than 700 testing laboratories, ensuring the optimal performance of over 2,000 automated instruments.

Online Customer Support

Acting as your central support hub, our integrated digital platform features a dedicated toll-free line staffed with senior engineers and specialists.
We offer a seamless service experience that covers all your needs, from consultations and service requests to remote troubleshooting, maintenance scheduling and supply orders. For urgent and complex issues, our senior engineers deliver immediate remote assistance to minimize downtime.

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